Terms & Conditions

1. Introduction

These terms cover the use of Kleens Barbershop's booking system and online shop. Our online booking system is powered by a third-party provider ("the Booking System") and made available through our website. Kleens Barbershop is not liable for the availability of the Booking System itself. You should contact us directly if you wish to discuss any aspect of the services or products we provide.

2. Registration

• You must provide certain personal data to register on the Booking System and verify your email address before you can book an appointment.
• See our Privacy Policy to understand how we process your personal data.
• You are responsible for keeping your password confidential and any activity under your account. Contact us immediately if you believe there has been any unauthorised use of your account.

3. Booking an appointment

• Your booking is subject to any additional terms we make available to you, including special offers, promotions and restrictions on cancellation.
• Your booking may be cancelled by us at any time if we are unable to provide the services for reasons outside of our control. You will be notified in that case.
• If you are unable to make a booked appointment, you should cancel through the Booking System.
• Otherwise, you must attend at the booked time and pay the price for the appointment in full on the day of the booking.
• You may opt in to receive booking reminders via email, SMS or telephone.

4. Booking Fee

• The Booking System provider may charge you a fee for using the Booking System to make or manage a booking (the "Booking Fee"). Where applied, it is a charge by the provider for the use of the Booking System and is separate from the price of our services.
• Where a Booking Fee applies, it will always be displayed clearly and separately from our prices before you confirm a booking.
• The Booking Fee is non-refundable except where we cancel your appointment or fail to provide the booked services. This does not affect your statutory rights as a consumer.

5. Reserving and buying products

• Products purchased through our online shop are paid for at the time of checkout via the payment methods provided (including bank transfer where offered).
• Where you select Collection, you should collect the product from our shop within a reasonable period. If you fail to collect within the stated period, your reservation may be cancelled.
• Where you select Delivery, a delivery fee of €7 applies and is shown at checkout. Estimated delivery times are: 2–5 working days within Ireland; 7–10 working days for the UK and Europe; and 14–21 working days for the rest of the world. These timeframes are estimates and not guaranteed.
• You can cancel a product reservation at any time before dispatch.

6. Prepayments, refunds and returns

• If you have prepaid all or part of an appointment and you cancel within our stated cancellation window, you will receive a full refund. Otherwise, no refund is due.
• If you have prepaid for a product, you can cancel the reservation or decline the product upon collection and a full refund will be issued.
• Unopened products may be returned within 14 days of receipt for a full refund, in line with your statutory rights under Irish and EU consumer law.

7. Balances

We may suspend or terminate your account if you fail to pay any balance due within 7 working days of the due date, and we may take action to recover any sums due.

8. Gift vouchers

• Gift vouchers may be used as credit towards products or services at Kleens Barbershop before their expiry date.
• Gift vouchers cannot be redeemed for cash and are non-exchangeable, non-refundable and non-transferable.
• If the price of the product(s) or service(s) is more than the value of your gift voucher, you must pay the additional amount.

9. Marketing

• If you opt in to receive marketing information from us, you agree we may contact you via email, SMS or telephone to communicate promotions and news.
• You may opt out of such communications at any time by contacting us at kleens@outlook.ie.

10. Suspended accounts

We reserve the right to suspend accounts without notice. If your account is suspended, you may not re-register under your own name or any other name.

11. Governing law

These terms and any dispute or claim arising out of or in connection with them are governed by and construed in accordance with the laws of Ireland. Nothing in these terms affects any mandatory statutory rights you have as a consumer.

12. Contact

Kleens Barbershop, Unit 3 Burrin Street, Carlow, Ireland. Email: kleens@outlook.ie.